Support
Thingsform Support centralises your customer requests. Organise tickets, define lightweight service levels (SLA) and link each ticket to your wiki for fast answers. Your support teams stay organised, your customers stay satisfied.
- Tickets
- Lightweight SLA
- Linked knowledge base
To do
In progress
Done
What Support brings
Tickets
Lightweight SLA
Linked knowledge base
Support in your workflow
Support does not work in isolation: every action can feed the platform's other modules.
Support → Forms
Build smart forms with conditional logic and structured data collection.
Explore FormsFrequently asked questions about Support
Which modules does Support work with?
Support connects natively to Inbox, Wiki, Forms and CRM. Data flows from one module to the next with no export or integration to set up.
What does a ticket module add over an inbox?
A status and an owner. In a shared inbox nobody knows whether a message is handled, or whether two people are answering at once. A ticket carries that information.
What does lightweight SLA mean?
Announced and tracked response times, without the weight of an enterprise tool. You see what exceeds the expected time; you do not have to configure an escalation matrix to get there.
How do I cut down on identical tickets?
By linking the knowledge base: a frequent answer becomes a wiki page, offered before the ticket is even opened.
Which plan includes Support?
Included from the Business plan. Paired with the Wiki, it turns repeated answers into pages people can read before opening a ticket.