Inbox
Thingsform Inbox is your unified inbox. Group messages from your forms, chats and other channels, prioritise the most urgent and take quick actions without switching screens. Reduce response time and improve customer satisfaction.
- Incoming messages
- Quick actions
- Prioritisation
What Inbox brings
Incoming messages
Quick actions
Prioritisation
Inbox in your workflow
Inbox does not work in isolation: every action can feed the platform's other modules.
Frequently asked questions about Inbox
Which modules does Inbox work with?
Inbox connects natively to Chat, Forms, CRM and Support. Data flows from one module to the next with no export or integration to set up.
What messages land in Inbox?
Those from your connected channels: site chat, replies, support requests. The point is not having to watch three places to know whether someone is waiting for an answer.
Can I reply without switching tools?
Yes, and the exchange attaches to the relevant CRM contact. The conversation is not lost when the person comes back three weeks later.
How do I handle the urgent things first?
Through prioritisation: messages sort by what you have defined as urgent, and quick actions save opening every thread for a one-line reply.
Which plan includes Inbox?
Included from the Pro plan. It centralises the channels you have opened — Chat and Support belong to the Business plan.