Chat
Thingsform Chat adds a live conversation to your pages and forms. When the conversation calls for it, redirect to a form or appointment slot in one click. Combine the immediacy of chat with the structure of forms.
- Chat widget
- Form handoff
- Appointment handoff
What Chat brings
Chat widget
Form handoff
Appointment handoff
Chat in your workflow
Chat does not work in isolation: every action can feed the platform's other modules.
Chat → Appointments
Manage your appointment slots with public links and automatic reminders.
Explore AppointmentsFrequently asked questions about Chat
Which modules does Chat work with?
Chat connects natively to Forms, Appointments and Inbox. Data flows from one module to the next with no export or integration to set up.
Does someone need to man the chat at all times?
No, and that is by design. When nobody answers, the conversation hands off to a form or a booking page: the visitor leaves their request instead of leaving.
Where do conversations land?
In Inbox, alongside your other incoming messages. No separate console to watch, which is the usual reason a chat ends up unanswered.
Does the widget embed on our own pages?
Yes, on your Thingsform pages and on your existing site. The handoff to a form or a booking works in both cases.
Which plan includes Chat?
Included from the Business plan. The widget needs a page to sit on: Pages is available from the Essential plan.