States Builder
Thingsform States Builder turns any process into multi-step tracking. Define your steps and their transitions, then follow each record in real time. Ideal for logistics tracking, parcel tracking or any business journey. A public page lets your customers follow progress, with email notifications at every step change.
- Multi-step tracking
- Public page
- Email notifications
To do
In progress
Done
What States Builder brings
Multi-step tracking
Public page
Email notifications
States Builder in your workflow
States Builder does not work in isolation: every action can feed the platform's other modules.
States Builder → Automations
Automate your workflows with form triggers, auto tasks and webhooks.
Explore AutomationsStates Builder → Forms
Build smart forms with conditional logic and structured data collection.
Explore FormsFrequently asked questions about States Builder
Which modules does States Builder work with?
States Builder connects natively to Automations, Alerts and Forms. Data flows from one module to the next with no export or integration to set up.
What is a state workflow for?
To track a record moving through stages: an order, an onboarding, a repair. Every record follows the same path, which makes the whole comparable and makes a stuck case visible.
Can the client follow their own record?
Yes, through a public tracking page showing the current stage — without opening your back office. That is what cuts down "where is my order?" calls.
Who decides a stage is complete?
You do: each transition states who may trigger it and what information is required at that point. A record cannot skip a stage by accident.
Which plan includes States Builder?
Included from the Pro plan, public tracking page included. For a full client space rather than a tracking page, see the Client portal.